Frequently asked questions

General

Who is Troygold?

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What is the Troygold mobile app?

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Account

What is a Troygold account?

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How do I create a Troygold account?

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Are there any fees related to a Troygold account?

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What are zero commissions physical precious metals?

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Is use of the Troygold platform restricted to the citizens of specific countries?

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How do I close my account?

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How do I change details associated with my account?

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Buy and Sell

What type of precious metals does Troygold deal in?

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What is a cast bullion bar?

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What is investment grade gold?

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What is an LBMA-approved refiner?

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What is a London Good Delivery list?

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What is a London Good Delivery bar?

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What exactly do I own when I buy a precious metal on the Troygold app?

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What happens if I own less than a full gold coin or bar?

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How do I buy/sell gold on Troygold?

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Is there a maximum quantity of gold I can buy/sell per transaction?

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Is there a minimum quantity I need to buy/sell per transaction?

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When can I buy/sell precious metals?

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At what price do I buy/sell precious metals?

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How often does the buy/sell prices change on Troygold?

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What is the spot price?

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What are my transaction fees when buying/selling precious metals?

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Are there any other fees when buying/selling precious metals?

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What payment methods are there to buy precious metals?

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What payment methods are there when I sell precious metals?

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How long does it take for my bank transfer to credit my account/purchase?

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Withdrawing

How do I withdraw funds from my account?

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Is there a cost to withdrawing funds?

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Is there a minimum withdrawal amount?

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Storage

Where is my gold stored?

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How do I know my precious metals are safe?

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What happens to my holdings if Troygold is liquidated?

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What is the cost of storing my precious metals holdings?

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How are my storage costs billed?

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Redeeming

Can I physically get my holdings?

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Is there a minimum amount I have to own in order to redeem?

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How long does it take me to get my precious metals when I redeem?

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How much does it cost me to redeem my holdings?

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Sending

What is send?

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Can I send precious metal to someone who is not yet on the Troygold platform?

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Can I send cash on the Troygold platform?

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Are there any minimum/maximum amounts of gold I can send?

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What are the costs to use send?

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Technical

How do I download the Troygold app?

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Are there any operating system requirements to download the Troygold app?

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Are there secure storage requirements?

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What happens if I experience technical difficulties with the Troygold app?

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What do I do if my mobile phone has been lost/stolen?

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